All orders where payment is by cheque, will NOT
be dispatched until full payment has been received and funds
All orders will be sent out by Royal Mail
post usually on a 48 hour service (UK Mainland Only), but we
withhold the right to dispatch within 7 working days. We are
not able to dispatch orders to PO Box addresses. Royal Mail do
not guarantee a delivery time period under normal
circumstances, please notify us as soon as possible if you
parcel has not arrived after 14 days.
We have a strict stock control, therefore
only stock prepared for immediate dispatch should be available
for purchase. If for some unforeseen reason we are unable to
fulfil your order, you will always be emailed with the option
to cancel your order, or an appropriate refund will be made.
Your rights to return goods are protected
under the EU Distance Selling Directive which can be found at
The vendor does offer full refunds. This is
in addition to your statutory rights. In order to ensure all
items are of the highest quality we reserve the right to
alter, amend and improve items specified in our literature
without prior written notification. Should an item be
deleted, amended or altered in any way we reserve the right to
send an alternative of equal or improved quality at no extra
cost to the purchaser. For reasons of hygiene and safety,
personal products cannot be returned once packaging has been
Should items need to be returned for an
alternative reason, please return all goods, complete with
packaging, by recorded delivery and retain proof of postage.
Postage costs are non-fundable.
Your statutory rights are not affected. If
goods are returned unopened because they are unwanted, then
please note that we withhold the right to impose a 5%
The Company shall be entitled to charge the
amount of VAT payable whether or not included in any quotation
If you need to reach us, please email us
using the link on the store homepage.